Frequently asked questions
What is the return policy?
At AlterVeil, your satisfaction is our top priority. We proudly offer a hassle-free return policy because we believe you should love your wig. If you’re not completely happy with your purchase, you’re always welcome to return it within 30 days of delivery.
- We cover the cost of return shipping, so you can shop with confidence.
- Just reach out to our customer care team or start your return right from your online account.
Read The Full Return Policy Here
When will I get my order?
We’re committed to delivering your AlterVeil wig as swiftly as possible. All USA orders are processed and shipped from our Pennsylvania headquarters within 1-2 business days.
USA Customers
We offer free shipping on all US orders via USPS Priority Mail, with delivery typically taking 2-3 business days after processing, so you can expect delivery in less then a week.
International Customers
For our international customers, we provide free shipping with an estimated delivery of 8-12 business days after the 2-3 day processing period. Delivery times may vary depending on your location and customs clearance.
Once your order ships, you’ll receive a tracking number to keep an eye on its journey. If you have any questions, our USA-based customer support team is here to help!
Can I use a PO Box?
Yes, all of our domestic orders ship USPS so PO Boxes are accepted.
Shipping outside the USA? If your post office offers Street Addressing we find that works the best. However we will still accept PO box addresses.
How much does shipping cost?
Shipping is free for all orders.
Expedited paid shipping options for domestic orders are available at checkout.