Refund policy
Our Hassle-Free Return Policy
At Alter Veil, we want you to love your new wig as much as we do! If your wig isn’t quite the perfect fit or style for you, don’t worry—we’ve got you covered with our friendly and flexible return policy.
Here’s How It Works:
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30-Day Return Window: You can return your wig at any time within 30 days of receiving it—no rush, no stress!
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Simple Process: Just reach out to our customer care team or start your return right from your online account. We’ll guide you through every step.
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Condition Matters: Wigs can be opened and tried on to ensure the perfect fit and style, but please return them in new condition with all tags and original packaging intact when possible. This keeps our wigs ready for their next home!
- All wigs sold on this site are brand new & never tried on or returned unless stated on the product page. Most returned wigs are donated.
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Refunds or Exchanges: Once we receive your return, we’ll process a full refund to your original payment method or help you exchange it for a wig that’s just right. Your choice!
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Free Return Shipping: We cover the cost of return shipping, so you can shop with confidence. Just box it up and attach the provided label.
We’re Here for You
Our goal is to make your wig shopping experience joyful and worry-free. If you have any questions about your return or need help choosing a new style, our team is here to assist with a smile. Contact us anytime, we can’t wait to help you shine!
Thank you for choosing Alter Veil. We’re so grateful to have you as part of our wig-loving community!