Shipping policy

 

At Alterveil, we pride ourselves on offering the "Fastest Free Shipping on the Internet" for our U.S. customers, ensuring your exquisite wig arrives promptly. Below, we provide full transparency regarding our shipping process to set clear expectations for our valued customers worldwide.

Fast Free Shipping for U.S. Customers

All U.S. orders are shipped via USPS Priority Mail, a fast and reliable service that typically delivers packages across the United States within 2-3 business days after shipping. Orders are processed and shipped out from our Pennsylvania headquarters. Tracking is always included, allowing you to monitor your package’s journey and estimated arrival date with ease.

International Customers

For our international customers, please note that the "Fastest Free Shipping on the Internet" claim does not apply. While we still offer free shipping on all international orders, delivery times are expected to take an average of 8-12 business days after shipping, depending on the receiving country. Transit times may vary due to customs clearance processes or other factors specific to your location. Tracking is also included for international orders, but may not become available until a few days after shipment.

Shipping Limitations and Disclaimers

While we strive to provide a swift shipping experience, please note that we do not guarantee specific delivery dates or transit times for either U.S. or international orders. Once your package is handed over to USPS or an international carrier, delivery is subject to their operations. Alterveil is not responsible for delays caused by factors outside our control, such as weather, holidays, customs processing, or other unforeseen circumstances. We recommend tracking your package regularly for the most accurate delivery updates.

Our Commitment to You

Our USA-based customer support team is here to assist with any shipping inquiries. If you have questions about your order or need help tracking your package, please contact us at support@alterveil.com. At Alterveil, we’re dedicated to ensuring your shopping experience is as seamless and delightful as the wigs we offer.

Thank you for choosing Alterveil. We’re honored to serve you!